How it works
A care plan, a care manager, and the same caregiver every visit.
Most home care agencies send a caregiver and hope the family manages the rest. We do it differently. Here's exactly what happens from your first call through twelve months with us.
1
The intake call
A free 20-minute conversation with our care team. You tell us what you've noticed. We ask the questions that help us understand the full picture: the medical context, daily routine, family dynamics, what's working, what isn't.
2
The care plan
Within 48 hours of the intake call, your care manager and RPN draft a plan built around your family's goals, not a generic schedule. You review it, we revise it, and we agree together on what we're doing and why.
3
Meet your caregiver
We match a caregiver based on personality, schedule, language, and your parent's care needs. You meet them before care starts. If the fit isn't right, we find another. You're not locked in.
4
Care begins
Most families start with 2 to 4 visits per week. Minimum visit length is 2 hours (enough for a caregiver to do meaningful work, not too much to be overwhelming). We recommend the cadence that fits your goals, not the one that maximizes our revenue.
No hidden minimums
Two-hour minimum per visit so caregivers get a reasonable shift. One-month minimum relationship. That's all.
The 12-month story.
Month 1
Mom meets her caregiver and they build a routine. Every visit adds to our understanding: what she eats, what she likes, what her day looks like. The caregiver's observations feed back to the care manager.
Month 3
A baseline exists. She used to suggest going for a walk. She's stopped asking. We flag this to her daughter and recommend rebuilding activity into the routine. Her caregiver changes a Tuesday visit from housekeeping-led to walk-led.
Month 6
She's hesitating at the stairs. She left the stove on twice. Our caregiver flags both. The RPN reviews. We engage the family and recommend an OT assessment and a few home modifications. We help coordinate the OT and the install.
Month 9
The daughter takes a real vacation. We scale up to daily visits for the two weeks she's away. Same caregiver. Same care manager in the background. Her daughter gets her first true rest in two years.
Month 12
She's still at home. Not in assisted living, not moved in with her daughter. The plan has evolved three times. The caregiver is part of her week. The family knows what's happening because we tell them. That's the whole model.
Composite story, drawn from multiple CareQuilt families and anonymized. Real outcomes vary; the pattern doesn't.
Three people, one team.
Who you work with.
Your care manager
Your single point of contact. Knows your family by name. Sends the weekly update. Coordinates everything that isn't the caregiver's direct work: scheduling changes, family requests, escalations, clinical handoffs.
Where we fit
Personal care, companionship, meal prep, light housekeeping, transportation, medication reminders, observation, coordination with your care team, care-plan design, and active management.
Provide medical treatment, wound care, injections, IV therapy, or live-in care.
Short-term coverage. We commit to relationships of at least a month.
Direct-to-senior inquiries. Our work starts with family; we serve the senior, but the buyer is family.
Acute or skilled nursing needs. IV, complex wound care, and medical treatments belong with a nurse.
Primary psychiatric or active substance-use situations. These need specialized providers.
Primary palliative or end-of-life care. We support alongside hospice, but we don't lead.
Bariatric transfers or two-person lifts without specialized equipment already in place.
We'd rather tell you on the intake call than start the care and miss.
Your free 20-minute intake call is the starting point. No pressure, no commitment.
