Privacy Policy - CareQuilt (Quilt Technologies Ltd.)
At CareQuilt, we are committed to safeguarding your privacy and protecting any personal information you provide to us. We strictly adhere to Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial health privacy laws, ensuring the confidentiality, integrity, and security of your health data. This policy explains how we collect, use, and protect your information in compliance with Canadian regulations.
1. Information We Collect
We may collect the following types of personal information necessary to provide you with our services:
Personal Identifiers: Name, address, email, phone number.
Health Information: Date of birth, medical history, caregiver notes, and health-related data to facilitate caregiving services.
Insurance & Payment Details: Insurance information, billing address, and payment details.
Usage Information: IP address, browser type, device information, and interaction data when using our website or mobile application.
2. How We Use Your Information
Your information is used solely for the purposes of providing and enhancing our caregiving services, in compliance with applicable privacy laws:
Service Delivery: To facilitate caregiving services, care monitoring, and personalized support.
Payment Processing: To manage billing and process payments securely.
Communication: To send you updates, service notifications, or respond to inquiries.
Compliance & Legal Obligations: To adhere to Canadian health data regulations and other legal requirements.
Service Improvement: For internal analysis, research, and enhancements to our platform.
We do not sell or rent your personal information to third parties. Information may be shared with trusted partners or service providers strictly for operational purposes (e.g., payment processors, IT services) and only when they agree to uphold the same privacy standards.
3. Data Security & Protection
We implement industry-standard security measures to protect your personal and health information, including:
Data Encryption: All sensitive data is encrypted both in transit and at rest.
Access Control: Access to your data is restricted to authorized personnel who require it to perform their duties.
Regular Audits & Compliance Checks: We regularly review our practices to ensure compliance with Canadian health privacy laws.
While we take every precaution to protect your data, please note that no method of transmission over the internet or electronic storage is completely secure.
4. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal, accounting, or reporting requirements.
5. Your Rights Under Canadian Privacy Law
You have rights regarding your personal information, including:
Access & Correction: Request access to or corrections of your personal data.
Data Portability: Request a copy of your information in a structured format.
Withdrawal of Consent: Revoke your consent for us to collect or process your data at any time, subject to legal or contractual restrictions.
To exercise your rights, please contact us using the information provided below.
6. Third-Party Websites
Our website may link to external websites or services not operated by us. We do not control these third-party sites and are not responsible for their privacy practices. Please review their policies independently.
7. Children's Privacy
Our services are intended for individuals aged 18 and older. We do not knowingly collect information from children. If we become aware of any data collected from a child, we will delete it immediately.
8. Updates to This Privacy Policy
We may periodically update this policy to reflect changes in our practices or legal requirements. The latest version will always be available on our website, with the effective date clearly marked.
9. Contact Us
If you have any questions, concerns, or requests related to this privacy policy or your personal information, please contact us